| I feel the need to yet again explain how our business works. We started this business in the fall of 1985. We had 2 young daughters and all I did was buy buy buy for both of them. We were already in the furniture business doing stained items for the home way back then. ha ha, how I do not miss that.. We started to build 7 different Toddler beds and it went from there. We were the only ones anywhere that could design and build and hand paint all our own products. We even took it to the Dallas Market in 1986. Our products took off so fast and furious that we hardly could see daylight for building and painting. Everything we do takes many many hours of our time to complete, even to this day as we strive to give you a good product by not throwing it together or ordering it from some Import catalogue. Many of the sites that you visit all have the same items, if you will notice which should tell you they are either Imports or mass produced, thus not giving you a good quality, one of a kind piece. There are no MDF's or particle boards used in any of our furniture pieces. If you have ever purchased a piece that is so heavy you can hardly lift it, then you have bought MDF or particle board, NO DOUBT. So what I am trying to say is this. When you placed your order, we could be out of town doing our Market shows once a month or some other Junior League or Large show. This is how we started so many many years ago. We cannot let our customers down and this is how we get our products out there is the one on one with the customers. We will never stop traveling to the shows. This past year has really been a great great year .Our Internet sales have taken off so much that we are running about 3-4 weeks behind on most items.There are only the two of us that do it all. Build,Paint,Cut,package, drive to ship and start all over again. When you place your order, Paypal takes the money out of your account. I have no control over this. You could have placed an order while we were away and we do not get it until we return home. It could be as long as 12 days when we do back to back shows. At that point we put them all in the order that they came in as. We then begin to start the process of cutting and building each piece. Then it has to be base coated and then passed on to me the decorative painter of each piece. Most orders take several days to just get to me. When you place the order, it will not ship right out. It has to be created and in the order it was received. Please be patient and give us time. As I said, Lets just say If you place the order on the 3rd of the month we are probably at our show and are there for 7 days and travel one of them.(Calendar of events) Thats during the time we are gone and do not know that you have placed your order or any other order that has come in. I then put them in order and after we have bought more wood we then begin to start cutting orders out. He does many of the same thing at the same time to avoid having to reset saws on everything. I then must decorate each piece. I also do not ship until I have a large load to go. We live 65 miles one way to a shipping point and 65 miles back. All our paints, lumber etc are also bought there on the same trip. Please understand all of this. We want your business, but need to have time to get it ready for you. We have never had a complaint in all these years. Everyone is usually tickled to death and say it was better than imagined. We hope that you will feel the same. Also know that when I return i will get back with you acknowledging your order as soon as possible. Many many emails to return and printing off orders as well. Thank you so much for understanding the way our business works. Lance and Connie (Kelli all small items and signs,) (Peggy creator of the clothesline) Lance and Connie Loring Kelli Humphries Peggy Fowler |